Refund policy
REFUND & RETURN POLICY
Last updated: July 2026
At LUMIQ, we want you to love your skincare experience. If you are not completely satisfied with your purchase, we're here to help.
RETURNS
You may return eligible products within 14 days of receiving your order.
To be eligible for a return:
• The product must be unused and unopened.
• The product must be in its original packaging.
• The product must be in the same condition as received.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used or damaged after delivery, unless the item is faulty or incorrect.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective or if you receive the wrong product, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
We will assess your request and, where appropriate, offer a replacement or a full refund.
REFUNDS
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Original shipping costs are non-refundable unless the return is due to our error or a defective product.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to:
• A damaged product
• A defective product
• An incorrect item sent by LUMIQ
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Opened skincare products
• Used skincare products
• Gift cards (if applicable)
• Products marked as final sale
HOW TO START A RETURN
To request a return, please contact us at:
Please include your order number and the reason for your return.
EUROPEAN UNION RIGHT OF WITHDRAWAL
If you are a customer within the European Union, you have the legal right to withdraw from your purchase within 14 days without providing a reason.
Please note that this right does not apply to sealed cosmetic products that have been opened after delivery for hygiene and health protection reasons, in accordance with applicable EU consumer legislation.
CONTACT
If you have any questions regarding returns or refunds, please contact us:
LUMIQ